Returns & Exchanges

At Bruce Super Convenience, we prioritize the freshness of your groceries and snacks, offering a 24-hour return window for perishable items and 7 days for non-perishables. Due to health and safety regulations, all returned products must be unopened, in their original packaging, and accompanied by a proof of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unopened and within the valid return window: 24 hours for fresh produce and 7 days for shelf-stable goods.

• 2.
  Contact Support

  Email our customer service team or visit our service desk with your order number and a photo of the item if it arrived damaged.

• 3.
  Prepare the Package

  Place the items securely in their original containers, ensuring all seals are intact to qualify for a full refund or exchange.

• 4.
  Receive Refund

  Once our team inspects the return, we will process your refund to the original payment method or provide store credit within 3-5 business days.